Hello from sunny Queensland, Australia. After three days on the road from Victoria, we’ve arrived and are happy to be settled for a little while. The drive was a proper road trip, with hours in the car, quick stops to see the sights, and the chance to catch up with family along the way. Now that we’re here, the real reason for the trip begins — spending time with my husband’s 86 year old father. We’re really cherishing these moments with him while also enjoying the beautiful Queensland sunshine.

With that said, let’s jump into this week’s newsletter and catch you up on what’s new.

Expressions of Interest – New Email Testing Tool

If your emails are landing in spam, it doesn’t matter how good your content is — your audience never even sees it. This is one of the biggest frustrations solopreneur coaches face right now, and it’s only getting harder.

That’s why we’re building a brand-new add-on service to help. It gives you a simple way to test your emails before you hit send — spotting spam words and making sure your message has the best chance of landing in the inbox.

👇 Watch this quick video to see exactly how it works:

As you can see, it’s simple, fast, and can make a big difference to how many people actually receive your emails. When this service launches it will be $20/month, but right now we’re taking expressions of interest. The first 20 people who sign up will lock it in at just $10/month.

Spots are limited, so if you rely on email to grow your business, now’s the time to grab this.

Update on Live Chat

In the interest of making your live chat experience even better, we recently rolled out an update to the system. For most users, everything has continued working as normal, but a small number have reported seeing a message saying “not available” when trying to connect with support.

We’ve tracked this down to a change that requires us to reload a few accounts after the update. If you happen to see this message, please email [email protected] and Sara will follow up with you quickly to get this sorted.

We’re sorry for any inconvenience this may have caused and appreciate your patience as we make improvements to ensure live chat runs as smoothly as possible moving forward.

Take Action: Check Your Email Settings

Following on from our update about emails landing in spam, there’s another big reason this happens for a small number of users. In these cases, the Gold Star Pro account isn’t fully connected to their domain.

Even if your email address looks like @yourbusiness.com, behind the scenes your account might still be sending through a default pathway such as @viagoldstarpro.com. When this happens, Google (and other providers) don’t see your emails as fully verified — which means they’re far more likely to be flagged as spam.

Here’s how to check in Gold Star Pro:

1. Go to Settings > Email Services.

2. Look at the “Sender Domain” that’s listed.

3. If it matches your domain (e.g., @yourbusiness.com), you’re all set.

If you see @viagoldstarpro.com or anything else that isn’t your domain, you need to request a custom setup immediately.

We’re here to help every user get this connected.

While other companies charge hundreds of dollars for this, we offer it as a free service because we see it as essential. This isn’t something we can do for you, but it is something we do with you to make sure it’s set up correctly.

Recently, we’ve seen a small number of customers run into email issues only to discover this step hadn’t been completed — so please take a moment to check your settings.

Call Them What You Want

Ever felt like “Contacts” didn’t quite fit your business? Maybe you think of them as Clients, or Members, or even Patients. Using the wrong word can feel clunky—and sometimes confusing for your team.

That’s why I’m excited about this update inside Gold Star Pro: now you can rename “Contacts” to whatever makes sense for your business. Both singular and plural versions are supported, and the names show up exactly as you enter them—no auto-translation, no awkward workarounds.

No more rigid systems. No more one-size-fits-all. Just a CRM that speaks your language and matches the way you actually work.

Smarter Chats from the First Message

Ever had a conversation start with nothing but “Hi”? It doesn’t give you much to go on—and can waste valuable time.

This update changes that. With customizable message fields in chat widgets, you can set a pre-filled message that guides visitors from the start. They can still edit it, but you get instant context and cleaner data in your CRM.

No more vague chats. No more guessing what someone needs. Just better conversations from the very first message.

Control Payments by Role

Ever worried about giving your team too much access to payment tasks? A single permission used to cover everything—from refunds to product edits—which made it tricky to manage security and workflows.

Now that’s changed. With Gold Star Pro’s smarter payment permissions, you can assign access by role. Decide who can handle refunds, exports, subscriptions, or product settings—without giving away more control than necessary.

No more blanket permissions. No more security risks. Just role-based access that keeps your payments organized and secure

Find What You Need Faster

Ever felt lost trying to find the right phone system setting? Endless clicks, scattered menus, and wasted time—it’s been a pain to manage.

That’s why this update matters. The new Phone System layout puts everything into clear sections—numbers, messaging, compliance, and more—so you can find what you need in seconds. Just enable it in Labs and you’re set.

No more hunting through menus. No more wasted time. Just a simpler, clearer way to manage your phone system.

A Clearer Way to See Your Stats

Tired of digging through cluttered reports just to find the numbers that matter? It slows you down and makes performance harder to track.

That’s why this update is so useful. With a fresh reporting UI, Email, SMS, and notification stats are now displayed in a clean, consistent layout. Numbers come first, labels follow, and the visual noise is gone—so insights are right where you need them.

No more distractions. No more wasted time. Just a simpler way to keep track of your performance data.

Automate Tasks Without Contacts

Ever wanted to automate team to-dos that weren’t tied to a client? Things like internal checklists, billing reminders, or content deadlines often got stuck because workflows required a contact.

Not anymore. With this update, you can now create standalone tasks in workflows—complete with assignee, due date, and priority—without needing a contact record.

No more workarounds. No more blocked automations. Just smarter workflows that handle every task your team needs.

Pinpoint Results by Location

Looking at data by country is helpful—but it doesn’t tell you which states or cities are driving real results. That lack of detail can make it harder to focus your efforts where they’ll have the most impact.

But we’ve made a change! With geographic analytics, you can now drill into performance by state and city. See exactly where your traffic is coming from, compare regions, and refine your strategy with confidence.

No more guesswork. No more one-size-fits-all reporting. Just precise insights that help you target growth where it counts.

See Where Your Traffic Comes From

Ever wonder how much of your traffic comes from ads versus organic search? Or whether referrals or direct visits are really moving the needle? Without clear reporting, it’s tough to know which channels deserve your attention.

That’s where this update helps. With Traffic Source Analytics, you can now track visitors by channel—Paid, Organic, Direct, Referral, or Other. Compare results over time, drill into specific days, and spot trends instantly with clean, visual reporting.

No more guessing where your growth is coming from. No more blind spending. Just clear insights into which channels deliver.

Make Your Invoices Stand Out

Invoices aren’t just payment requests—they’re client touchpoints that reflect your brand. A plain or generic invoice can make your business look less professional than it really is.

In one of our latest updates, we’ve given you full invoice customization, you can now adjust branding, show or hide fields, rename sections, and preview everything in real time. Whether you want sleek simplicity or a branded design, your invoices will match the professional image you want to present.

No more one-size-fits-all templates. No more generic layouts. Just invoices designed your way.

Bring Your Videos On Brand

Videos are powerful—but a generic video player can feel out of place on a polished page. That mismatch makes your content look less professional and disrupts your brand consistency.

This update fixes that. With new video controls in Page Builder, you can customize colors, set looping or autoplay, and even choose to mute videos by default. It’s all about delivering a smoother, more branded experience for your audience.

No more clunky video players. No more mismatched styles. Just videos that look and feel like part of your brand.

Manage QR Codes in One Click

Managing QR codes used to mean clicking into each one—renaming, copying links, and downloading them one at a time. It was slow, repetitive, and frustrating.

Now it’s simple. With bulk actions, in-place renaming, and instant link copying, you can manage everything from the QR Codes List Page. Move, delete, download, or rename—all in just a few clicks.

No more tedious work. No more wasted time. Just faster, smarter QR code management.

Check Out More Updates

These are only some of the updates; click here to see more of the updates not featured in the newsletter.

That’s a wrap for this week’s updates. Whether it’s making sure your emails land where they should, improving your live chat experience, or taking advantage of the latest features inside Gold Star Pro, I hope you found something here that will make running your business a little easier.

As always, if you’ve got any questions or need a hand, just hit reply — we’re here to help. Until next week, enjoy the sunshine (or stay warm if you’re somewhere cooler right now!).

Karen King
Founder - Gold Star Pro